GENERAL TERMS AND CONDITIONS
These General Terms and Conditions are issued by RISE 15/11 s.r.o., registered office: Grösslingova 4, Bratislava, 811 09, Slovak Republic, Company Registration Number (IČO): 55271766, e-mail: info@rise15-11.com (hereinafter referred to as the "Company") and govern the legal relations between the Company and any legal or natural person – entrepreneur who enters into a business relationship with the Company for the purpose of obtaining services or goods provided by the Company (hereinafter referred to as the "Client"). The Company and the Client are hereinafter together referred to as the "Contracting Parties".
These GTC are an integral part of every contract concluded between the Company and the Client. By concluding a contract with the Company, the Client confirms that it has read, understood, and accepted these GTC without reservation. Where the individual contract contains provisions differing from these GTC, the provisions of the individual contract shall prevail.
I. DEFINITIONS
1.1 For the purposes of these GTC, the following terms shall have the meanings assigned to them below:
(a) "GTC" means these General Terms and Conditions of the Company, as amended from time to time in accordance with Article II hereof;
(b) "Contract" means any individual written agreement (including a service agreement, contract for work, framework agreement, or work order) concluded between the Company and the Client, to which these GTC are annexed or to which they expressly apply;
(c) "Subject of Performance" means the specific services, works, deliverables, or goods that the Company is obliged to provide or deliver to the Client pursuant to the Contract, as described in Article III hereof;
(d) "Client Brief" means the written document prepared and approved by the Client (and accepted by the Company) setting out the Client's requirements, preferences, functional parameters, budget, and scope of the project, which forms the basis for the Company's performance under the Contract;
(e) "Design Concept" means the initial creative proposal prepared by the Company in response to the Client Brief, comprising conceptual layouts, mood boards, preliminary space-planning solutions, reference materials, and a description of the proposed design direction, submitted to the Client for approval;
(f) "Design Documentation" means the full set of design drawings, plans, specifications, material schedules, technical details, and other documents prepared by the Company at the detailed design stage sufficient for the procurement of goods and works and for the implementation of the interior design project;
(g) "Visualisation" means two-dimensional or three-dimensional graphic representations, renderings, animations, or other visual materials produced by the Company to illustrate the proposed design solution;
(h) "Author's Supervision" means the ongoing design oversight service provided by the Company during the implementation (construction, fit-out, or refurbishment) phase of the project, including site visits, review of contractor works, and issuance of design clarifications;
(i) "Revision" means a modification to a previously submitted deliverable requested by the Client within the scope of the approved Client Brief; modifications that go beyond the Client Brief shall constitute a Change of Scope;
(j) "Change of Scope" means any material addition to, deletion from, or alteration of the agreed Subject of Performance that goes beyond the approved Client Brief, requiring a written amendment to the Contract and adjustment of the Price and/or timeline;
(k) "Deliverable" means any tangible or intangible output produced by the Company under the Contract, including but not limited to the Design Concept, Design Documentation, Visualisations, and reports;
(l) "Price" means the total remuneration payable by the Client to the Company for the Subject of Performance as agreed in the Contract or determined in accordance with these GTC;
(m) "Confidential Information" means any information, data, materials, or know-how disclosed by one Contracting Party to the other in connection with the Contract that is designated as confidential or that a reasonable person in the relevant industry would consider to be of a confidential nature;
(n) "Intellectual Property Rights" means all patents, utility models, trademarks, service marks, trade names, copyrights, moral rights, design rights (registered or unregistered), database rights, know-how, trade secrets, and all other intellectual property rights recognised under applicable law;
(o) "Force Majeure" has the meaning set out in Article X of these GTC;
(p) "Business Day" means any day other than Saturday, Sunday, or a public holiday in the Slovak Republic.
II. FORMATION OF THE CONTRACT
2.1 A Contract between the Company and the Client is formed upon the written acceptance by the Company of the Client's order, or upon the execution of a written agreement signed by authorised representatives of both Contracting Parties. Electronic acceptance via e-mail shall be deemed valid written acceptance for the purposes of these GTC.
2.2 Any offer, quotation, or proposal issued by the Company shall be valid for the period stated therein. In the absence of a stated validity period, the offer shall be valid for thirty (30) calendar days from its date of issue, unless withdrawn earlier by the Company in writing.
2.3 The commencement of the Company's performance is conditional upon: (a) execution of the Contract or written confirmation of the order by both Contracting Parties; (b) receipt by the Company of a completed and agreed Client Brief; and (c) receipt of any advance payment required under the Contract.
2.4 These GTC shall apply to all Contracts unless the Contracting Parties explicitly agree otherwise in writing. In the event of any conflict between these GTC and the terms of an individual Contract, the terms of the individual Contract shall prevail.
2.5 The Company reserves the right to amend these GTC at any time. Amendments shall be notified to the Client no later than thirty (30) calendar days before the effective date of the amendment. If the Client does not object in writing within fifteen (15) calendar days of notification, the amendment shall be deemed accepted. In the event of a material change, the Client shall have the right to withdraw from any existing Contract within ten (10) calendar days of notification.
2.6 Any modification or addendum to a concluded Contract, including any Change of Scope, must be made in writing (including via e-mail confirmed by both parties) and signed or acknowledged by authorised representatives of both Contracting Parties. Verbal agreements shall have no legal effect.
III. SUBJECT OF PERFORMANCE – SCOPE OF SERVICES
3.1 The Company provides professional services primarily in the field of interior design, spatial visualisation, and related disciplines. The Company's activities include, in particular:
(a) Interior Design Services: concept development, space planning, selection of materials, finishes, color palettes and furniture; preparation of the Design Concept and full Design Documentation;
(b) Visualisation Services: production of 2D and 3D photorealistic renderings, animated walkthroughs, panoramic views, mood boards, and other graphic presentations of design solutions;
(c) Author's Supervision: design oversight during the implementation phase, including review of contractor works for compliance with the Design Documentation, participation in site meetings, issuance of design instructions and clarifications, and approval of material substitutions;
(d) Procurement Assistance: sourcing, specification, and procurement support for furniture, décor, lighting, textiles, and other interior elements, including liaison with suppliers and management of delivery schedules;
(e) Project Management: coordination and management of the design and fit-out process, including scheduling, budget monitoring, and contractor liaison;
(f) Advisory and Consulting Services: professional advice on interior design matters, spatial organisation, refurbishment feasibility, material selection, and related topics;
(g) Other Related Services: any other services agreed between the Contracting Parties in an individual Contract.
3.2 The exact scope, deliverables, milestones, and timeline of the Subject of Performance shall be defined in the individual Contract or an attached work order, brief, or schedule of services.
3.3 The Company shall perform the Subject of Performance with professional competence, creativity, and due care, in accordance with applicable law and recognised industry standards. Unless otherwise agreed, the Company shall determine the creative approach and technical methods at its professional discretion, within the parameters of the approved Client Brief.
3.4 The Client acknowledges that interior design and visualisation involve subjective creative judgement. The Company shall make reasonable efforts to meet the Client's aesthetic preferences as expressed in the Client Brief; however, differences in subjective perception shall not, in themselves, constitute a defect or ground for rejection of the Deliverable.
3.5 The Company shall be entitled to engage qualified subcontractors, freelance designers, visualisation specialists, or other third-party experts for the performance of the Subject of Performance, while remaining fully responsible to the Client for the quality and timeliness of such performance.
3.6 The Company shall not be obliged to commence or continue performance if the Client has not fulfilled its obligations under Article IV (advance payment) or Article VI (Client Brief and cooperation).
IV. PRICE AND PAYMENT TERMS
4.1 The Price for the Subject of Performance shall be agreed in the individual Contract. Unless expressly stated otherwise, all prices are quoted exclusive of value added tax (VAT), which shall be charged at the applicable rate in force at the time of invoicing.
4.2 Depending on the nature and scope of the project, the Price may be structured as: (a) a fixed lump sum for the entire Subject of Performance or individual stages thereof; (b) a time-and-materials fee based on agreed hourly or daily rates and actual time spent; or (c) a milestone-based fee schedule linked to completion and approval of defined project stages. The pricing structure shall be specified in the individual Contract.
4.3 For projects comprising multiple stages (such as Client Brief, Design Concept, Design Documentation, and Author's Supervision), payment shall be due upon completion of each stage unless otherwise agreed. The Company shall not be obliged to proceed to the next stage until payment for the preceding stage has been received in full.
4.4 The Company shall be entitled to request an advance payment of up to fifty percent (50%) of the agreed Price before commencing work. The advance payment obligation, its amount, and due date shall be specified in the Contract.
4.5 Invoices shall be payable within fifteen (15) calendar days from the date of their issue unless otherwise agreed in the Contract. Payment shall be deemed effected on the date the relevant amount is credited to the Company's bank account specified in the invoice.
4.6 In the event of delay in payment, the Client shall pay interest on late payment at the rate of 0.05% of the outstanding amount for each calendar day of delay, without prejudice to the Company's right to claim full compensation for damages caused by the Client's delay.
4.7 The Client shall not be entitled to set off any claims against the Company's claims or to withhold payment without the prior written consent of the Company.
4.8 Any Change of Scope requested by the Client shall be subject to a separate written quotation by the Company and shall be performed only after the Client's written acceptance of the additional fee and any revised timeline. The Company shall have no obligation to implement a Change of Scope until a written addendum to the Contract has been executed.
4.9 Out-of-pocket expenses incurred by the Company in connection with the Subject of Performance — including travel, site visits, printing, model-making, software licences required specifically for the project, and procurement costs — shall be reimbursed by the Client at cost, unless a fixed expenses allowance has been agreed in the Contract.
4.10 All prices and calculations provided in communications between the Contracting Parties are exclusive of VAT unless explicitly stated otherwise. VAT shall be charged in accordance with applicable law at the time of issuing the relevant accounting document.
V. PROJECT PROCESS, STAGES, AND APPROVAL
5.1 Unless otherwise agreed, a design project shall be carried out in the following sequential stages, each of which is subject to the Client's written approval before the Company proceeds to the next:
(a) Stage 1 – Client Brief: the Company meets with the Client, surveys the project space (where applicable), and prepares or finalises the Client Brief for the Client's written approval. Approval of the Client Brief constitutes the binding project scope;
(b) Stage 2 – Design Concept: the Company prepares and presents the Design Concept for the Client's review. The Design Concept may include preliminary layouts, reference imagery, material direction, and indicative Visualisations;
(c) Stage 3 – Design Development and Visualisation: following approval of the Design Concept, the Company develops the design in detail and prepares agreed Visualisations;
(d) Stage 4 – Design Documentation: preparation of the full set of drawings, specifications, and material schedules constituting the Design Documentation;
(e) Stage 5 – Author's Supervision (where agreed): ongoing design oversight during the implementation phase.
5.2 Each stage is considered complete and accepted when the Client provides written approval of the relevant Deliverable. Approval may be communicated by e-mail. If the Client does not raise written objections within seven (7) Business Days of submission of a Deliverable, the Deliverable shall be deemed approved.
5.3 The agreed Price includes a defined number of Revisions per stage as specified in the Contract. Unless otherwise agreed, each stage shall include up to two (2) rounds of Revisions based on the Client's consolidated written feedback. Additional Revision rounds shall be invoiced separately at the Company's applicable hourly rate.
5.4 A Revision shall only address comments that fall within the scope of the approved Client Brief. Requests that constitute a Change of Scope shall be treated in accordance with clause 4.8 of these GTC.
5.5 Once a stage has been approved by the Client, the Company shall not be obliged to revise that stage without additional remuneration, unless a defect attributable to the Company is subsequently discovered.
5.6 Where the Company provides Author's Supervision, the number of site visits, the frequency of attendance, and the scope of the supervision service shall be specified in the Contract. The Company shall not be responsible for the quality of contractor workmanship except to the extent that visible deviations from the Design Documentation were reported by the Company during supervision visits.
VI. CLIENT'S OBLIGATIONS AND COOPERATION
6.1 The Client acknowledges that timely and accurate cooperation is essential for the proper performance of the Subject of Performance. The Client undertakes, in particular, to:
(a) Provide the Company with all necessary information, access to the project premises, technical documentation, and other materials required to prepare the Client Brief and perform the Subject of Performance, within agreed timeframes;
(b) Participate actively in project consultations, provide consolidated written feedback on submitted Deliverables within agreed or reasonable timeframes, and ensure that all decision-makers on the Client's side are involved in the approval process;
(c) Appoint a single authorised contact person responsible for communication with the Company and empowered to give approvals and instructions on behalf of the Client;
(d) Inform the Company promptly of any changes in the project scope, budget, timeline, or technical constraints that may affect the Subject of Performance;
(e) Where applicable, ensure access to the project site for the Company's representatives and subcontractors during agreed visits;
(f) Promptly review and approve Deliverables and provide payment in accordance with the agreed schedule.
6.2 The Client's failure to fulfil its cooperation obligations shall not constitute a breach by the Company. Any delay in the Company's performance caused by the Client's delay in providing required information, approvals, access, or payment shall automatically extend the agreed timeline by the duration of such delay. The Company shall not be liable for damages resulting from such extension.
6.3 The Client warrants that it has all necessary rights, consents, and permissions in relation to any materials, images, logos, or other content provided by the Client to the Company for incorporation into the Deliverables. The Client shall indemnify and hold the Company harmless from any claims, losses, or damages arising from the Client's breach of this warranty.
VII. INTELLECTUAL PROPERTY RIGHTS
7.1 All Intellectual Property Rights in and to the Deliverables — including the Design Concept, Design Documentation, Visualisations, drawings, plans, specifications, and all other creative outputs produced by the Company under the Contract — shall remain the exclusive property of the Company unless expressly and unconditionally transferred to the Client in writing.
7.2 Upon full payment of the Price for the relevant stage or the entire Contract (as applicable), the Company grants the Client a non-exclusive, non-transferable, perpetual licence to use the Deliverables solely for the specific interior design project described in the Contract. The Client may not use the Deliverables, or any part thereof, for any other project, property, or purpose without the prior written consent of the Company.
7.3 The Client is not entitled to reproduce, publish, distribute, modify, or adapt the Deliverables, or sublicense the rights therein to third parties, without the prior written consent of the Company.
7.4 The Company retains the right to use images, photographs, and representations of the completed project (including photographs taken on the project premises) for its own portfolio, marketing materials, social media, and professional publications, subject to prior notification to the Client. The Client may withhold consent for such use by written notice to the Company within fifteen (15) calendar days of project completion.
7.5 The Client acknowledges that the Company, as the author of the Deliverables, holds moral rights in the designs, including the right of integrity. The Client undertakes not to make material alterations to the design without the Company's prior written consent, and shall identify the Company as the designer of the project in any public communications where reasonably practicable.
7.6 Any pre-existing materials, tools, methodologies, templates, or software owned or licensed by the Company and incorporated into the Deliverables shall remain the property of the Company. The Client shall not acquire any rights in such pre-existing materials beyond the licence granted under clause 7.2.
7.7 Source files (including raw 3D models, CAD files, and editable design files) shall be provided to the Client only if expressly agreed in the Contract and upon payment of any additional fee specified therein.
VIII. WARRANTY AND LIABILITY FOR DEFECTS
8.1 The Company warrants that the Deliverables shall be prepared with professional competence and in material conformity with the approved Client Brief and the specifications agreed in the Contract at the time of their submission.
8.2 For design services, the warranty period shall be six (6) months from the date of delivery and written acceptance of the relevant Deliverable. For any goods supplied by the Company, the warranty period shall be twelve (12) months from delivery unless otherwise agreed.
8.3 A defect claim must be submitted in writing within the warranty period and without undue delay after its discovery, but no later than five (5) Business Days of the Client becoming aware of the defect. The claim must include a description of the alleged defect and, where applicable, supporting evidence. Defects not reported within the specified period shall be deemed accepted.
8.4 The Company shall acknowledge receipt of a defect claim within three (3) Business Days and communicate its position within five (5) Business Days. Justified defects shall be rectified within a reasonable period agreed between the Contracting Parties, taking into account the nature and complexity of the correction required.
8.5 The warranty shall not apply where the alleged defect arises from: (a) modifications made to the Deliverables by the Client or third parties without the Company's written consent; (b) the Client's failure to provide accurate, complete, or timely information as required for the Client Brief; (c) changes to the project premises, budget constraints, or applicable regulations that occur after delivery of the Deliverable; (d) implementation by contractors in a manner inconsistent with the Design Documentation, where the Company was not engaged to provide Author's Supervision; or (e) normal divergence between a Visualisation and the appearance of the completed implementation, attributable to lighting conditions, material batches, or contractor workmanship.
8.6 Subjective dissatisfaction with the design aesthetic, where the Deliverable materially conforms to the approved Client Brief, shall not constitute a defect.
IX. LIMITATION OF LIABILITY
9.1 The Company's total aggregate liability to the Client under or in connection with any Contract, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total Price paid or payable by the Client under the relevant Contract during the twelve (12) months immediately preceding the event giving rise to the claim.
9.2 The Company shall not be liable for any: (a) loss of profits or revenue; (b) loss of anticipated savings; (c) loss of business or contracts; (d) loss or corruption of data; (e) damage to the Client's reputation; or (f) indirect, special, or consequential loss or damage, even if the Company was advised of the possibility of such loss or damage.
9.3 The Company shall not be liable for any defects in construction, fit-out, or procurement works carried out by third-party contractors engaged by the Client, even where such works are based on the Company's Design Documentation.
9.4 Nothing in these GTC shall limit or exclude the Company's liability for death or personal injury caused by its negligence, fraud, wilful misconduct, or any other liability that cannot be lawfully excluded or limited under applicable Slovak law.
X. FORCE MAJEURE
10.1 "Force Majeure" means any event or circumstance beyond the reasonable control of the affected Contracting Party that could not have been foreseen or prevented with reasonable diligence, including but not limited to: acts of God, natural disasters, epidemics or pandemics, fire, armed conflicts, war, acts of terrorism, civil unrest, governmental restrictions, embargoes, or failure of third-party infrastructure or supply chains.
10.2 A Contracting Party affected by a Force Majeure event shall notify the other party in writing promptly and in any case within five (5) Business Days, specifying the nature, estimated duration, and likely consequences of the event.
10.3 The obligations of the affected party shall be suspended for the duration of the Force Majeure event to the extent directly affected. Neither party shall be in breach of the Contract nor liable for damages arising directly from the Force Majeure event.
10.4 If the Force Majeure event continues for more than ninety (90) consecutive calendar days, either party may terminate the Contract by written notice, without liability, save for payment of any amounts due for performance already completed.
XI. CONFIDENTIALITY
11.1 Each Contracting Party undertakes to hold in strict confidence all Confidential Information received from the other party and to use such information solely for the purposes of performing the Contract.
11.2 Confidential Information shall not include information that: (a) is or becomes publicly available other than through the receiving party's breach; (b) was lawfully in the receiving party's possession prior to disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is required to be disclosed by applicable law or court order, provided the other party is notified promptly in advance.
11.3 The confidentiality obligation shall survive the termination or expiry of the Contract for a period of five (5) years.
11.4 The Contracting Parties may use the other party's trade name as a business reference unless the other party has expressly objected to such use in writing.
XII. DATA PROTECTION
12.1 The Contracting Parties shall process personal data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act of the National Council of the Slovak Republic No. 18/2018 Coll. on the protection of personal data, as amended.
12.2 Where the Company processes personal data on behalf of the Client as a data processor within the meaning of Article 4(8) GDPR, the Contracting Parties shall enter into a separate data processing agreement in accordance with Article 28 GDPR prior to the commencement of such processing.
12.3 Further information on the Company's processing of personal data as a data controller, the rights of data subjects, and the procedures for exercising those rights is set out in the Company's Privacy Policy, available on request at info@rise15-11.com.
XIII. TERM AND TERMINATION
13.1 The Contract shall enter into force on the date of its execution and shall remain in force until the Subject of Performance has been fully delivered, accepted, and paid for, or until it is terminated in accordance with this Article.
13.2 Either Contracting Party may terminate the Contract with immediate effect by written notice if the other party: (a) commits a material breach that, if capable of remedy, is not remedied within fifteen (15) Business Days of written notice; (b) becomes insolvent, is placed in administration, bankruptcy, or liquidation; or (c) ceases or announces its intention to cease its business activities.
13.3 The Company may suspend performance or terminate the Contract with written notice if the Client fails to make any payment when due and such failure continues for more than fifteen (15) calendar days after a written payment reminder from the Company.
13.4 The Client may terminate the Contract for convenience upon thirty (30) calendar days' prior written notice to the Company. In such event, the Client shall pay the Company for all work completed up to the date of termination, plus a cancellation fee equal to twenty percent (20%) of the remaining Contract value, unless otherwise agreed.
13.5 Upon termination or expiry of the Contract for any reason: (a) all outstanding amounts owed to the Company for work completed shall become immediately due; (b) each party shall promptly return or securely destroy the other party's Confidential Information; and (c) provisions of these GTC that by their nature should survive (including Articles VII, IX, XI, XII, and XIV) shall continue in full force and effect.
XIV. GOVERNING LAW AND DISPUTE RESOLUTION
14.1 These GTC, the Contract, and all legal relationships arising therefrom shall be governed by and construed in accordance with the laws of the Slovak Republic, in particular Act No. 513/1991 Coll. (Commercial Code), as amended.
14.2 The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply, even where the Contract has an international element.
14.3 All disputes arising out of or in connection with these GTC or the Contract that cannot be resolved amicably through good-faith negotiations within thirty (30) calendar days of one party notifying the other of the dispute shall be subject to the exclusive jurisdiction of the competent courts of the Slovak Republic.
XV. GENERAL AND FINAL PROVISIONS
15.1 All notices, requests, and communications under these GTC or the Contract must be made in writing and delivered: (a) in person (effective upon delivery or refusal of delivery); (b) by registered post to the address specified in the Contract (deemed delivered on the seventh Business Day after dispatch); or (c) by e-mail to the address specified in the Contract, with confirmation of receipt by the recipient (effective upon confirmation). Operational communications without legal effect may be made by any means.
15.2 The Contracting Parties shall promptly notify each other of any change in their identification, contact, or bank details. Such change takes effect against the other party upon its receipt.
15.3 If any provision of these GTC is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.
15.4 The Company's failure or delay in exercising any right under these GTC shall not constitute a waiver of that right.
15.5 The Client may not assign, transfer, or subcontract any of its rights or obligations under the Contract without the prior written consent of the Company. The Company may assign its rights and obligations to any affiliated entity or successor.
15.6 Exercising the right to a contractual penalty or interest on late payment shall not affect the Company's right to full compensation for damages.
15.7 In the event of legal succession, the successor entities of the Contracting Parties shall be bound by the provisions of these GTC and the individual Contracts.
15.8 These GTC are issued in the English language, and the English-language version constitutes the sole legally binding version, effective as of the date stated in clause 15.9. Any translation of these GTC into another language, including Slovak, that may be produced at any future date is provided for information and convenience purposes only. Such translation shall have no legal effect, shall not form part of the Contract, and shall not affect the validity, interpretation, or enforceability of the English version. In the event of any discrepancy between the English version and any translation, the English version shall prevail without qualification.
15.9 These General Terms and Conditions come into force and effect on 18 May 2026.
Effective date: 18 May 2026
Issued by: RISE 15/11 s.r.o., Grösslingova 4, Bratislava, 811 09, Slovak Republic, IČO: 55271766
Contact: info@rise15-11.com
